This website is operated by Voices of Hope. Throughout the site, the terms "we," "us," and "our" refer to Voices of Hope. Voices of Hope offers this website, including all information, tools, and services available from this site, to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.


We strive to provide accurate, complete, and timely information on this site. However, we cannot guarantee that all the information available on this site is accurate, complete, or current. The material provided on this site is for general information purposes only and should not be solely relied upon for making decisions. It is recommended to consult primary, more accurate, complete, or timely sources of information before making any decisions. Your reliance on the material on this site is at your own risk.

This site may contain historical information, which is not current and is provided for reference purposes only. We have the right to modify the contents of this site at any time, but we are not obligated to update any information on our site. It is your responsibility to monitor any changes to our site.


Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.


Certain products or services may only be available online through our website. These products or services may have limited quantities and are subject to our Return Policy for returns or exchanges.

We have made every effort to display the colors and images of our products on the store as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, using the same credit card, and/or with the same billing and/or shipping address. If we make changes to or cancel an order, we will make reasonable efforts to notify you via the provided email address, billing address, or phone number at the time of the order. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our store. It is your responsibility to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, to ensure successful transactions and effective communication.

For more details, please review our Returns Policy.


We may provide access to third-party tools on our site that we neither monitor nor have control over. You acknowledge and agree that these tools are provided "as is" and "as available" without any warranties, representations, or conditions. We bear no liability arising from or relating to your use of optional third-party tools. Your use of any optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to review and approve the terms provided by the relevant third-party provider(s) before using the tools. Additionally, any new services and features offered through the website in the future will also be subject to these Terms of Service.

Certain content, products, and services available through our Service may include materials from third parties. Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party materials or websites, and we do not warrant or assume any liability or responsibility for them. Any transactions or interactions with third-party websites, including the purchase or use of goods, services, resources, or content, are at your own risk. Prior to engaging in any transaction, carefully review the third party's policies and practices. If you have any complaints, claims, concerns, or questions regarding third-party products, please contact the third party directly.


If you provide us with specific submissions at our request or voluntarily send creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "comments"), you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize these comments in any medium, without restriction, at any time. We have no obligation to maintain comments in confidence, compensate for them, or respond to them.

We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or in violation of any party's intellectual property or these Terms of Service.

You agree that your comments will not infringe upon any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights. Furthermore, your comments will not contain any libelous, unlawful, abusive, or obscene material, nor any computer viruses or malware that could impact the functionality of the Service or related websites. You may not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of your comments. You are solely responsible for the accuracy of your comments. We assume no

liability for any comments posted by you or any third party.


The submission of personal information through the store is governed by our Privacy Policy. Please refer to our separate Privacy Policy for more information.


In addition to other prohibitions outlined in the Terms of Service, you are prohibited from using the site or its content for the following purposes:

(a) Engaging in unlawful activities
(b) Soliciting others to participate in unlawful acts
(c) Violating international, federal, provincial, or state regulations, rules, laws, or local ordinances
(d) Infringing upon our intellectual property rights or the rights of others
(e) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
(f) Submitting false or misleading information
(g) Uploading or transmitting viruses or any other type of malicious code that could interfere with the functionality or operation of the Service, related websites, other websites, or the Internet
(h) Collecting or tracking personal information of others
(i) Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping
(j) Using the Service for any obscene or immoral purpose
(k) Interfering with or circumventing the security features of the Service, related websites, other websites, or the Internet

We reserve the right to terminate your use of the Service or any related website if you violate any of these prohibited uses.


You acknowledge and agree that:

1. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
2. We do not warrant that the results obtained from the use of the service will be accurate or reliable.
3. From time to time, we may remove the service for indefinite periods or cancel the service without notice.
4. Your use of the service is at your sole risk, and the service, as well as any products and services provided through the service, are provided "as is" and "as available" without any warranties or conditions, express or implied.
5. We do not make any representations, warranties, or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by us.
6. In no case shall Voices of Hope, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service.
7. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend, and hold harmless Voices of Hope, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site. We may also terminate this agreement at any time without notice if you fail to comply with any term or provision of these Terms of Service. In such cases, you will remain liable for all amounts due up to the date of termination.


These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the service, constitute the entire agreement and understanding between you and us. They govern your use of the service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


This agreement and any orders made through this website are subject to the laws and exclusive jurisdiction of the courts and tribunals of Hong Kong.


You can review the most current version of the Terms of Service at any time on our website. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.


If you have any questions about the Terms of Service, please contact us at contatc@thevoicesofhope.org